ICICI Lombard General Insurance
Leading private sector general insurance company providing comprehensive health coverage with superior customer service.
About
About ICICI Lombard
ICICI Lombard General Insurance Company is one of the premier non-life insurance companies in India. A joint venture between ICICI Bank and Fairfax Financial Holdings, the company has been serving customers since 2001 with innovative insurance solutions.
Known for its customer-centric approach and technological innovations, ICICI Lombard offers comprehensive health insurance products designed to meet the evolving healthcare needs of modern India.
Features
Key Features
IRDAI Annual Report 2024-25
Key Statistics
Health + PA + Travel Premium
₹7,636 Cr
FY 2024-25
Claims Ratio
82.24%
FY 2024-25
Solvency Ratio
2.69
March 2025
Location
Delhi NCR Branches
ICICI Lombard - Delhi Regional Office
ICICI Lombard House, 414, Veer Savarkar Block, Shakarpur, Delhi - 110092
1800-2666
ICICI Lombard - Gurugram Branch
Tower A, 9th Floor, DLF IT Park, Sector 25A, Gurugram, Haryana - 122002
1800-2666
Network
Network Hospitals in Delhi NCR
1,800+ Network Hospitals
in Delhi NCR Region
Corporate Hospitals
- Apollo Hospitals Delhi
- Fortis Healthcare
- Max Healthcare
- Medanta Medicity
Specialty Hospitals
- All India Institute of Medical Sciences
- Jaypee Hospital
- Asian Heart Institute
- Narayana Health
Diagnostic Centers
- SRL Diagnostics
- Dr. Lal PathLabs
- Metropolis Healthcare
- Thyrocare Technologies
Policy Documents
Customer Service
Customer Care Helpline
Email Support
Grievance Officer
Name: Ms. Priya Sharma
Email: grievance@icicilombard.com
Phone: +91-22-6165-3000
Balanced View
Pros & Cons
Advantages
- ✓Largest private general insurer in India by premium
- ✓Strong corporate relationships with dedicated account management
- ✓Robust digital claims app and instant e-card issuance
- ✓Good OPD and wellness add-on options
- ✓15,000+ hospital network with strong metro coverage
- ✓High solvency ratio (2.69) - financially very strong
Limitations
- !Claim processing can be slower during peak hospitalisation periods
- !Room rent capping at 1% of SI applies on standard plans
- !Some sub-limits on specific treatments (e.g. cataract, knee replacement)
- !Premium pricing - not the cheapest for small group sizes
Right Fit
Who Should Choose ICICI Lombard?
Large Corporates (500+ Employees)
ICICI Lombard has dedicated corporate teams, superior account management, and the financial scale to handle large group claims efficiently. It is the default choice for many Fortune 500 India subsidiaries.
Companies Needing OPD and Wellness Integration
ICICI Lombard's health management platform supports OPD claims, preventive health checkups, and teleconsultation - ideal for companies that want more than just hospitalisation cover.
Firms Wanting the Strongest Balance Sheet
With a solvency ratio of 2.69 and the strongest private general insurer brand in India, ICICI Lombard is the choice for finance teams that want insurer credit quality as a selection criterion.
At a Glance
Policy Highlights
| Feature | Detail |
|---|---|
| Sum Insured | ₹1L – ₹50L per employee |
| Room Rent | 1% of SI (standard plans) |
| Pre-existing Conditions | Covered from day 1 (group policy) |
| Maternity Benefit | Yes |
| Cashless Network | 15,000+ hospitals pan-India |
| Claims Ratio (FY 24-25) | 82.24% |
| Solvency Ratio | 2.69 |
Get ICICI Lombard Insurance for Your Team
Choose India's leading private sector insurance company for comprehensive health coverage.